I did run into some issues with this as well. I ended up setting format=wav and left it at that... It wasn't so much a problem with someone leaving a message rather when someone was forwarding messages. I would have used wav49 but people were having problems getting wav49 to open on their PDA's
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of John A. Sullivan III Sent: Wednesday, October 21, 2009 4:37 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Incorrect voice mail format on transfer I'm sorry - by the lab I meant the end points - it is the same server. I was not aware that IMAP only stored one format. If I change the setting in voicemail.conf, do I still have to worry about the grievous warning message about being sure to delete all messages not using that format? I would think not but it's a dire enough message that I thought I had better ask - John On Wed, 2009-10-21 at 14:02 -0700, Kyle Kienapfel wrote: > It should be reproducible in some way, how was asterisk installed on > the server its having a problem? If its from source compare the > apps/app_voicemail.c from whats in production with whats getting > compiled in the lab. > > > when imap is used only one format is stored you could specify just one > format: > format=wav49 > > On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III > <[email protected]> wrote: > Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a > multi-tenant environment with IMAP voice mail storage on > Zimbra. One of > our clients is having a problem when transferring voice mails > from one > mailbox to another (option 8 in the standard voice application > menu) > using their Snom 320 and 360 phones. > > The end results is the final recipient cannot listen to the > voicemail. > We also email the voicemails in this case (this client is not > using the > Zimbra email system yet) and they receive an attachment with a > name such > as "msg0000.wav49_gsm_wav". > > As strange as it sounds, it almost appears like Asterisk is > trying to > create a file with an extension of wav49|gsm|wav which is > confusing not > only the email attachment but also sox which cannot find such > a format > based upon file extension. Here is what I see > in /var/log/asterisk/messages. > > First, the user doing the transfer: > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP > Warning: SECURITY PROBLEM: insecure server advertised > AUTH=PLAIN > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP > Warning: SECURITY PROBLEM: insecure server advertised > AUTH=PLAIN > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed > to > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail > attachment will have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to > open > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > No such file or directory > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed > to > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail > attachment will have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to > open > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > to > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > attachment will have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > open > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > No such file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > to > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > attachment will have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > open > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > to > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > attachment will have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > open > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No such file or directory > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame > > Then the recipient trying to open the transferred voicemail: > [Oct 21 13:27:25] WARNING[13565] file.c: > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > not exist in any format > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > (format 0x4 (ulaw)): No such file or directory > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > failed > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning: > Unknown message data: 63 FETCH > [Oct 21 13:27:40] WARNING[13565] file.c: > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > not exist in any format > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > (format 0x4 (ulaw)): No such file or directory > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > failed > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control > subclass '17' > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP > Warning: SECURITY PROBLEM: insecure server advertised > AUTH=PLAIN > [Oct 21 13:29:03] WARNING[13572] file.c: > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > not exist in any format > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > (format 0x4 (ulaw)): No such file or directory > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > failed > > I've not been able to reproduce it in our lab but I can see > and hear it > plainly happening for our client. Has anyone else seen this? > Is it a > bug or a misconfiguration? voicemail.conf has format=wav49| > gsm|wav > > Thanks - John > -- > John A. Sullivan III > Open Source Development Corporation > +1 207-985-7880 > [email protected] > > http://www.spiritualoutreach.com > Making Christianity intelligible to secular society > > > _______________________________________________ > -- Bandwidth and Colocation Provided by > http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- John A. Sullivan III Open Source Development Corporation +1 207-985-7880 [email protected] http://www.spiritualoutreach.com Making Christianity intelligible to secular society _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
