If you're using file storage and specify three formats, app_voicemail will save to those formats. The dire warning is because when renaming (for example listening to new/msg0000 and it gets moved to old messages) and deleting files, app_voicemail only touches the formats in the configuration file.
set format=wav49|gsm, reload config Record a message set format=wav49, reload config delete the message, doesn't delete msg0000.gsm Record a message set format=wav49|gsm, reload config Connect to app_voicemail with gsm codec and hear that old message again just like its the first time. On Wed, Oct 21, 2009 at 2:37 PM, John A. Sullivan III < [email protected]> wrote: > I'm sorry - by the lab I meant the end points - it is the same server. > > I was not aware that IMAP only stored one format. If I change the > setting in voicemail.conf, do I still have to worry about the grievous > warning message about being sure to delete all messages not using that > format? I would think not but it's a dire enough message that I thought > I had better ask - John > > On Wed, 2009-10-21 at 14:02 -0700, Kyle Kienapfel wrote: > > It should be reproducible in some way, how was asterisk installed on > > the server its having a problem? If its from source compare the > > apps/app_voicemail.c from whats in production with whats getting > > compiled in the lab. > > > > > > when imap is used only one format is stored > > you could specify just one format: > > format=wav49 > > > > On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III > > <[email protected]> wrote: > > Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a > > multi-tenant environment with IMAP voice mail storage on > > Zimbra. One of > > our clients is having a problem when transferring voice mails > > from one > > mailbox to another (option 8 in the standard voice application > > menu) > > using their Snom 320 and 360 phones. > > > > The end results is the final recipient cannot listen to the > > voicemail. > > We also email the voicemails in this case (this client is not > > using the > > Zimbra email system yet) and they receive an attachment with a > > name such > > as "msg0000.wav49_gsm_wav". > > > > As strange as it sounds, it almost appears like Asterisk is > > trying to > > create a file with an extension of wav49|gsm|wav which is > > confusing not > > only the email attachment but also sox which cannot find such > > a format > > based upon file extension. Here is what I see > > in /var/log/asterisk/messages. > > > > First, the user doing the transfer: > > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP > > Warning: SECURITY PROBLEM: insecure server advertised > > AUTH=PLAIN > > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP > > Warning: SECURITY PROBLEM: insecure server advertised > > AUTH=PLAIN > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed > > to > > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > An error occurred during file processing (have you installed support for all > sox file formats?) > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail > > attachment will have no volume gain. > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to > > open > > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > > No such file or directory > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed > > to > > reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail > > attachment will have no volume gain. > > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to > > open > > file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > > to > > reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > An error occurred during file processing (have you installed support for all > sox file formats?) > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > > attachment will have no volume gain. > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > > open > > file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: > > No such file or directory > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > > to > > reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > > attachment will have no volume gain. > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > > open > > file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed > > to > > reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An > error occurred during file processing (have you installed support for all > sox file formats?) > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail > > attachment will have no volume gain. > > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to > > open > > file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No > such file or directory > > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame > > > > Then the recipient trying to open the transferred voicemail: > > [Oct 21 13:27:25] WARNING[13565] file.c: > > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > > not exist in any format > > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to > > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > (format 0x4 (ulaw)): No such file or directory > > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of > > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > failed > > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning: > > Unknown message data: 63 FETCH > > [Oct 21 13:27:40] WARNING[13565] file.c: > > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > > not exist in any format > > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to > > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > (format 0x4 (ulaw)): No such file or directory > > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of > > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > failed > > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control > > subclass '17' > > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP > > Warning: SECURITY PROBLEM: insecure server advertised > > AUTH=PLAIN > > [Oct 21 13:29:03] WARNING[13572] file.c: > > File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does > > not exist in any format > > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to > > open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > (format 0x4 (ulaw)): No such file or directory > > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of > > message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 > > failed > > > > I've not been able to reproduce it in our lab but I can see > > and hear it > > plainly happening for our client. Has anyone else seen this? > > Is it a > > bug or a misconfiguration? voicemail.conf has format=wav49| > > gsm|wav > > > > Thanks - John > > -- > > John A. Sullivan III > > Open Source Development Corporation > > +1 207-985-7880 > > [email protected] > > > > http://www.spiritualoutreach.com > > Making Christianity intelligible to secular society > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by > > http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > -- > John A. Sullivan III > Open Source Development Corporation > +1 207-985-7880 > [email protected] > > http://www.spiritualoutreach.com > Making Christianity intelligible to secular society > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
_______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
