It should be reproducible in some way, how was asterisk installed on the server its having a problem? If its from source compare the apps/app_voicemail.c from whats in production with whats getting compiled in the lab. when imap is used only one format is stored you could specify just one format: format=wav49
On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III < [email protected]> wrote: > Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a > multi-tenant environment with IMAP voice mail storage on Zimbra. One of > our clients is having a problem when transferring voice mails from one > mailbox to another (option 8 in the standard voice application menu) > using their Snom 320 and 360 phones. > > The end results is the final recipient cannot listen to the voicemail. > We also email the voicemails in this case (this client is not using the > Zimbra email system yet) and they receive an attachment with a name such > as "msg0000.wav49_gsm_wav". > > As strange as it sounds, it almost appears like Asterisk is trying to > create a file with an extension of wav49|gsm|wav which is confusing not > only the email attachment but also sox which cannot find such a format > based upon file extension. Here is what I see > in /var/log/asterisk/messages. > > First, the user doing the transfer: > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred > during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or > directory > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred > during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or > directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An > error occurred during file processing (have you installed support for all > sox file formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No > such file or directory > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame > > Then the recipient trying to open the transferred voicemail: > [Oct 21 13:27:25] WARNING[13565] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning: Unknown > message data: 63 FETCH > [Oct 21 13:27:40] WARNING[13565] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control subclass > '17' > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 13:29:03] WARNING[13572] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > > I've not been able to reproduce it in our lab but I can see and hear it > plainly happening for our client. Has anyone else seen this? Is it a > bug or a misconfiguration? voicemail.conf has format=wav49|gsm|wav > > Thanks - John > -- > John A. Sullivan III > Open Source Development Corporation > +1 207-985-7880 > [email protected] > > http://www.spiritualoutreach.com > Making Christianity intelligible to secular society > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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