If you were using 1.6 then you could do it in one queue with the new queue rules, at least as I read the docs. -- Jim Dickenson mailto:[email protected]
CfMC http://www.cfmc.com/ From: Christopher Aloi <[email protected]> Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion <[email protected]> Date: Thu, 19 Mar 2009 16:19:03 -0400 To: Asterisk Users Mailing List - Non-Commercial Discussion <[email protected]> Subject: Re: [asterisk-users] Question regarding call queue and penalty's Ahh - so use three queues and not one queue with three penalties? On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <[email protected]> wrote: > Wouldn¹t this work? > > Exten => s,1,Queue(level1,20) > > Exten => s,n,Queue(level2,20) > > Exten => s,n,Queue(level3,20) > > Exten => s,n,voicemail ; nobody answered > > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Christopher Aloi > Sent: Thursday, March 19, 2009 2:56 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [asterisk-users] Question regarding call queue and penalty's > > > > Hey All - > > > > I've got an interesting problem, here is what I'm trying to accomplish: > > > > Six agents, two queues, three skill levels > > > > Queue A (queue B is the same) > > - Level 1 > > -- Agent 1 > > -- Agent 2 > > > > - Level 2 > > -- Agent 3 > > -- Agent 4 > > > > - Level 3 > > -- Agent 5 > > -- Agent 6 > > > > I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, > if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 > and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3. > > > > I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION). > > > > I can accomplish this by adding autopause=yes, but my agents who ignore the > call are then paused and won't receive the next call (level 1). > > > > I need to accomplish this using a queue to get reports. > > > > Using 1.4 > > > > Any thoughts? > > > > -Chris > > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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