Ahh - so use three queues and not one queue with three penalties? On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas <[email protected]> wrote:
> Wouldn’t this work? > > Exten => s,1,Queue(level1,20) > > Exten => s,n,Queue(level2,20) > > Exten => s,n,Queue(level3,20) > > Exten => s,n,voicemail ; nobody answered > > > ------------------------------ > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Christopher Aloi > *Sent:* Thursday, March 19, 2009 2:56 PM > *To:* Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* [asterisk-users] Question regarding call queue and penalty's > > > > Hey All - > > > > I've got an interesting problem, here is what I'm trying to accomplish: > > > > Six agents, two queues, three skill levels > > > > Queue A (queue B is the same) > > - Level 1 > > -- Agent 1 > > -- Agent 2 > > > > - Level 2 > > -- Agent 3 > > -- Agent 4 > > > > - Level 3 > > -- Agent 5 > > -- Agent 6 > > > > I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X > seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 > (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move > to level 3. > > > > I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION). > > > > I can accomplish this by adding autopause=yes, but my agents who ignore the > call are then paused and won't receive the next call (level 1). > > > > I need to accomplish this using a queue to get reports. > > > > Using 1.4 > > > > Any thoughts? > > > > -Chris > > > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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