Hey All - I've got an interesting problem, here is what I'm trying to accomplish:
Six agents, two queues, three skill levels Queue A (queue B is the same) - Level 1 -- Agent 1 -- Agent 2 - Level 2 -- Agent 3 -- Agent 4 - Level 3 -- Agent 5 -- Agent 6 I'd like a call to come in to Queue A, ring agent 1 and agent 2 for X seconds, if agent 1 and agent 2 ignore the call, try level 2, ring level 2 (agents 3 and 4) for X seconds, if agent 3 and agent 4 ignore the call, move to level 3. I'm using dynamic agents via the Add Queue Member method (SIP/EXTENSION). I can accomplish this by adding autopause=yes, but my agents who ignore the call are then paused and won't receive the next call (level 1). I need to accomplish this using a queue to get reports. Using 1.4 Any thoughts? -Chris
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