Alex,
Unfortunately these two setting didn't change the behaviour either... Could
it be a bug in the 1.4.13 version I use?
Thanks,
Best regards,
Tobias
Date: Wed, 03 Sep 2008 03:27:26 -0500
From: Alejandro Kauffmann <[EMAIL PROTECTED]>
Subject: Re: [asterisk-users] Asterisk Queue's
To: Asterisk Users Mailing List - Non-Commercial Discussion
<[email protected]>
Message-ID: <[EMAIL PROTECTED]>
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Tobias Ahlander wrote:
> >Date: Tue, 02 Sep 2008 18:08:52 +1200
> >From: Paul Crane <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>>
> >Subject: Re: [asterisk-users] Asterisk Queue's
> >To: Asterisk Users Mailing List - Non-Commercial Discussion
> > <[email protected]
> <mailto:[email protected]>>
> >Message-ID: <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>>
> >Content-Type: text/plain; charset=ISO-8859-1
> >
> >-----BEGIN PGP SIGNED MESSAGE-----
> >Hash: SHA1
> >
> >Philipp Kempgen wrote:
> >> Tobias Ahlander schrieb:
> >>
> >>>> From: Mark Michelson <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>>
> >>
> >>>> Tobias Ahlander wrote:
> >>
> >>>>> Yes, I have autofill set in queues.conf. I suspect that this
> behaviour
> >>>>> is because the Polycom phones I use have 2 lines. Has anyone used
> this
> >>>>> function with polycom phones before? Also, my agents are Dynamic,
> >>>>> perhaps this works better with Static agents?
> >>>>>
> >>>>> Here's my queues.conf (with commented lines deleted for easier
> reading):
> >>>>>
> >>>>> [general]
> >>>>> autofill = yes
> >>>>> monitor-type = MixMonitor
> >>>>>
> >>>>> [sales]
> >>>>> strategy = rrmemory
> >>>>> wrapuptime=15
> >>>>>
> >>>> Depending on which Asterisk version you are using, there was a bug
> in the
> >>> queue
> >>>> application for some 1.4 releases where the autofill option would
> only be
> >>> set
> >>>> properly if it were placed inside a queue. In other words, you may
> want to
> >>> try
> >>>> putting autofill=yes inside the [sales] queue in your configuration.
> >>>>
> >>>> Also, if you're using a version of Asterisk 1.2, autofill is not a
> valid
> >>> option
> >>>> and you'll be stuck with the behavior you're seeing.
> >>
> >>> Unfortunately this didn't help at all... Anyone else has any tips?
> Is there
> >>> a way to limit the polycom phones to only take one call from the
> Queue at
> >>> the same time? Asterisk version running is 1.4.13
> >>
> >> Maybe the phones have call-waiting enabled?
> >> Does it work if you remove the second line?
> >>
> >>
> >> Philipp Kempgen
> >>
> >
> >Try setting the call-limit to 1 in sip.conf as well as limitonpeer to
yes.
> >
> >- --
> >Paul Crane
> >
> >Technical Support Officer
> >VentureVoIP Ltd
> >John Wickliffe House
> >265 Princes Street
> >Dunedin
>
> Paul,
>
> This option doesn't help me that much. When I have it enabled, I can't
> put a call on hold and transfer it since Asterisk rejects usage limit to
1.
>
> Philipp,
>
> I'm using Polycom phones. When I set the "Calls Per Line" (which I'm
> told is Call Waiting) I seem to be able to transfer calls etc, but I'm
> still noticing the same behaviour with the queues as before.
>
>
> Any more tricks I can try?
>
Have you tried ringinuse=no in the queue definition in queues.conf and
call-limit=2 in sip.conf?
Alex
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