>Date: Tue, 02 Sep 2008 18:08:52 +1200 >From: Paul Crane <[EMAIL PROTECTED]> >Subject: Re: [asterisk-users] Asterisk Queue's >To: Asterisk Users Mailing List - Non-Commercial Discussion > <[email protected]> >Message-ID: <[EMAIL PROTECTED]> >Content-Type: text/plain; charset=ISO-8859-1 > >-----BEGIN PGP SIGNED MESSAGE----- >Hash: SHA1 > >Philipp Kempgen wrote: >> Tobias Ahlander schrieb: >> >>>> From: Mark Michelson <[EMAIL PROTECTED]> >> >>>> Tobias Ahlander wrote: >> >>>>> Yes, I have autofill set in queues.conf. I suspect that this behaviour >>>>> is because the Polycom phones I use have 2 lines. Has anyone used this >>>>> function with polycom phones before? Also, my agents are Dynamic, >>>>> perhaps this works better with Static agents? >>>>> >>>>> Here's my queues.conf (with commented lines deleted for easier reading): >>>>> >>>>> [general] >>>>> autofill = yes >>>>> monitor-type = MixMonitor >>>>> >>>>> [sales] >>>>> strategy = rrmemory >>>>> wrapuptime=15 >>>>> >>>> Depending on which Asterisk version you are using, there was a bug in the >>> queue >>>> application for some 1.4 releases where the autofill option would only be >>> set >>>> properly if it were placed inside a queue. In other words, you may want to >>> try >>>> putting autofill=yes inside the [sales] queue in your configuration. >>>> >>>> Also, if you're using a version of Asterisk 1.2, autofill is not a valid >>> option >>>> and you'll be stuck with the behavior you're seeing. >> >>> Unfortunately this didn't help at all... Anyone else has any tips? Is there >>> a way to limit the polycom phones to only take one call from the Queue at >>> the same time? Asterisk version running is 1.4.13 >> >> Maybe the phones have call-waiting enabled? >> Does it work if you remove the second line? >> >> >> Philipp Kempgen >> > >Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes. > >- -- >Paul Crane > >Technical Support Officer >VentureVoIP Ltd >John Wickliffe House >265 Princes Street >Dunedin
Paul, This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. Philipp, I'm using Polycom phones. When I set the "Calls Per Line" (which I'm told is Call Waiting) I seem to be able to transfer calls etc, but I'm still noticing the same behaviour with the queues as before. Any more tricks I can try? Thanks, Best regards, Tobias
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