Hi Attilla,
I'm not sure if there is something like that available or not, but I
know there are some alternatives. You can set the time out limit to say
15 seconds, which for me is about 3-4 rings on the phone before it goes
looking for the next agent. The other option you can manually remove the
interface from the queue via the CLI by the following:
remove queue member <Interface> from <queue name>
However, I'm not sure if that will have an effect on the
call...hopefully it will just send the caller looking for the next
number. I haven't personally tried it.
I know some phones like the Polycom 601 have a buddy watch option. As
far as I know, and someone can step in and correct me if I am wrong,
that will just show if the person is on the phone or not. I don't think
you can pick up on the line.
Kevin
Attilla De Groot wrote:
Hi All,
I need a function that I believe isn't available in Asterisk, but I
don't know if I'm correct about this.
I have a queue and I want agents that are in that queue to have the
ability to answer a call in the queue with calling an extention. For
example, if I'm an agent and my colleague forgot to logout I could
take the call when his phone is still ringing without walking to his
desk or waiting for round robin.
Can anyone tell me if this already is avalible ?
Regards,
Attilla
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