On Jun 4, 2006, at 10:33 PM, Kevin Smith wrote:
Hi Attilla,
I'm not sure if there is something like that available or not, but
I know there are some alternatives. You can set the time out limit
to say 15 seconds, which for me is about 3-4 rings on the phone
before it goes looking for the next agent. The other option you can
manually remove the interface from the queue via the CLI by the
following:
remove queue member <Interface> from <queue name>
However, I'm not sure if that will have an effect on the
call...hopefully it will just send the caller looking for the next
number. I haven't personally tried it.
I know some phones like the Polycom 601 have a buddy watch option.
As far as I know, and someone can step in and correct me if I am
wrong, that will just show if the person is on the phone or not. I
don't think you can pick up on the line.
Kevin
Hi Kevin,
Well I thought about those alternatives and I suggested them, but the
person who wants them said that such a feature was avalible on
another pbx where he used to work. And well, he would like the same
thing on the Asterisk PBX.
I already have the time at 15 seconds, and well removing a member
from the queue might send it to the next agent. But if there are more
then two agents in the queue there is not really a point.
Regards,
Attilla
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