Hello Doug - are you able to go into more detail about some of the automated language translation software that clients are using? If not, I can look at going through the Customer Connect group to see if they can get more information. The whole "multi-language" things always comes up within our organization and I always compare our Remedy system to an email. If someone types Spanish into an email, it's kind of up to you to translate it into English. However, your comment of automated language translation software is an interesting approach I hadn't necessarily thought about.
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