I'll just add this to the comments others have made. First of all - in the big scheme of things the $40ish that ITSM University is asking for is a pittance and well worth it (disclaimer: not affiliated, etc). If you asked Accenture for this they'd gladly bill you $100K while having a 22 year old intern create you a doc.
That said, I also think that HP's sales organization has been losing a LOT of ground to other companies over the past few years and it wouldn't surprise me if they didn't have this documentation. Our company has some of this that we've come up with over the years but obviously that's been customer specific. And then there's the reality of doing a comparison. How, exactly, do you compare features? Do you say both product 1 and 2 have a CMDB? Or do you go to a much more granular level? Going high level is almost completely meaningless; however, going granular is almost always guaranteed to induce at least a little (and pretty routinely a LOT ) of bias towards one product. And all of that is not even getting into whether or not something is ITIL compliant - as far as I can tell a fair percentage of ITIL compliance is akin to sorcery (but again, much is not). One thing I'm sure many people have seen repeatedly in RFP's is this: Customer reviews products A, B, and C and loves C. Product C does CMDB features a certain way - so, the final RFP says "Product must have CDMB features X, Y, and Z to support our crucial business function _______". Naturally X, Y, and Z are only really possible in product C. William Rentfrow [email protected] Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, December 18, 2014 10:35 AM To: [email protected] Subject: Re: BMC Remedy verses HP Service Manager ** This may be the obvious answer… doesn’t HP have that information in their sales department? I would think you could get that since you are HP. It is almost like someone from BMC asking for a comparison document. I will tell you from personal experience, they are not easy to find. John is correct. ITSMUniversity does have a report you can *purchase* that might give you the information you are looking for. Nothing that is a “side by side” document, but it will probably give you the info you in need of. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Wednesday, December 17, 2014 10:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: BMC Remedy verses HP Service Manager ** I think you might want to poke around here: I ***think*** they do this type of comparison periodically. -John On Wed, Dec 17, 2014 at 10:15 AM, Pruitt, Christopher Jay <[email protected]<mailto:[email protected]>> wrote: ** We do not have a BMC Sales Rep, as this is a brand new project and we are trying to find a side by side comparison document to determine which tool would help us the best. Christopher Pruitt CRM Developer / Consultant MSS Systems Development & Engineering Enterprise Security Services [email protected]<mailto:[email protected]> Hewlett-Packard Company Plano, TX 75024 [HP]<http://www.hp.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of LJ LongWing Sent: Wednesday, December 17, 2014 10:05 AM To: [email protected]<mailto:[email protected]> Subject: Re: BMC Remedy verses HP Service Manager ** I wonder if your BMC Sales Rep would have access to some sort of document produced by BMC. On Wed, Dec 17, 2014 at 8:43 AM, Christopher Pruitt <[email protected]<mailto:[email protected]>> wrote: Hello Listers, I have a question for all of you. I am trying to find any kind of documentation on a BMC Remedy verses HP Service Manager side by side comparison, no matter how old and out of date it is. Would you have any ideas where I can find these kinds of documents? I am working with a team here at HP and we have been tasked to compare BMC Remedy's products to HP Service Manager to determine which is the better product to use for a new startup project. Any help pointing me in the right direction would be appreciated. Christopher Pruitt CRM Developer / Consultant MSS Systems Development & Engineering Enterprise Security Services Hewlett-Packard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your business. Your process." 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> [http://keg.kineticdata.com/images/KEG15_EmailFooter.png]<http://keg.kineticdata.com>_ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4794 / Virus Database: 4235/8729 - Release Date: 12/13/14 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
