Hello Christopher, My name is Kevin Eldridge and I am an ITSM Consultant for ITSM University, LLC. We completed a State of the IT Service Management Market, release 11 (Link is at the bottom of this message), recently and is available for purchase on the web site in which we details the differences between the market leaders and their reasons for leading or faltering.
I have proof read this article prior to publication and can say it is a thorough document, which also has links to the various vendors applications. http://www.itsmuniversity.net/state-of-the-it-service-management-market-release-11/ I hope this helps. The article is a little over $40 from our web site. Thank you, Kevin Eldridge ITSM Consultant ITSM University, LLC Web Site: http://www.itsmuniversity.net Phone: (615) 830-4541 E-mail: [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
