Hi,
If you downloaded the most current version before your support contract
expired, I guess you can install that software and upgrade your server.
Any version or patch released after your support expired would not be allowed
as I see it.
You can probably pay "catch up" support from the time where you stopped
paying, which would allow you to upgrade to the newest version. If it is more
than 5 or so years ago, it might be cheaper to buy new licenses.
Contact your BMC sales rep to get the exact numbers.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> Hmm.. Well I have the software, and I have the valid licenses. My support
> contract has been out for about 2 years though. However, physically it sounds
> like there is nothing really stopping me.
>
> --------------------------------------------
> On Wed, 12/17/14, LJ LongWing <[email protected]> wrote:
>
> Subject: Re: Licensing Question.
> To: [email protected]
> Date: Wednesday, December 17, 2014, 9:11 AM
>
> **
> Scott,Remedy server licenses are not
> version specific, so the license you have for 7.1
> 'translates' to 8.1, as long as it's valid.
> The only question is if you are eligible for upgrade by
> having a valid support contract or not.
> On Wed, Dec 17, 2014 at
> 6:38 AM, Scott Hallenger <[email protected]>
> wrote:Hello Listers,
>
> I was wondering if I have a version of ARS (like 7.1), and I
> have a number of ARS licenses agains that server. Now, if I
> go and upgrade ARS to 7.6 or 8.1. Do I need to get new
> licenses, or somwhow get BMC to upgrade my existing
> licenses. Are my existing ARS licesnes also upgraded during
> the upgrade/install process.
>
>
>
>
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