that seems a bit obscure :) On Thu, Nov 20, 2014 at 7:44 AM, Richter, Howard (CEI - Atlanta) < [email protected]> wrote:
> ** > > All, > > > > It’s a little more than that. > > > > Vaibhav found out that the user must have “Work Order Master Permission” > on 7.6.4 r2, in order not to require a fixed AR license. > > > > Howard > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *vaibhav wadekar > *Sent:* Thursday, November 20, 2014 7:39 AM > *To:* [email protected] > *Subject:* Re: [arslist] AR license user license needed for Smart-IT > > > > ** > > Me and Howard worked together on this issue. There is no separate license > required for smart IT. User can have fixed or floating license. > > Important part is permission that controls whether you want to login to > smart IT as an administrator or Agent. > > Hope this helps. > > Regards, > Vaibhav > > ** > > My understanding is that there wasn’t a separate license required for > SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as > just an alternative Mid-Tier in that respect (no separate user license > required for MT vice user tool). I have no idea why changing the user from > float to fixed would suddenly grant access. > > > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Richter, Howard (CEI - Atlanta) > *Sent:* Friday, November 14, 2014 1:39 PM > *To:* [email protected] > *Subject:* AR license user license needed for Smart-IT > > > > ** > > All, > > > > Does anyone know what AR license user license needed for Smart-IT. I just > tried to give access to a user (who has all kinds of incident licenses, as > well as others) and a floating AR user license and he had no access. All I > did was give him a fixed one and it worked great. > > > > Any ideas? > > > > *Howard Richter, Remedy Administrator* > > 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 > > Email = [email protected] > > Office = 678.645.4633, Cell = 404.226.2745 > > Planned time out of office: 11/24/2014 to 12/1/2014 > > > > [image: ecm_036069_email] > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Click here > <https://www.mailcontrol.com/sr/WIAbyO!+AvbGX2PQPOmvUtXHXnVjuGgHesk4tPpZXpW55CBVT60xoBY1Tx6cfBFOMfBPjk0ffGv4eW8epClCcw==> > to report this email as spam. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
