Me and Howard worked together on this issue. There is no separate license required for smart IT. User can have fixed or floating license.
Important part is permission that controls whether you want to login to smart IT as an administrator or Agent. Hope this helps. Regards, Vaibhav ** My understanding is that there wasn’t a separate license required for SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an alternative Mid-Tier in that respect (no separate user license required for MT vice user tool). I have no idea why changing the user from float to fixed would suddenly grant access. -Rick *From:* Action Request System discussion list(ARSList) [mailto: [email protected]] *On Behalf Of *Richter, Howard (CEI - Atlanta) *Sent:* Friday, November 14, 2014 1:39 PM *To:* [email protected] *Subject:* AR license user license needed for Smart-IT ** All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? *Howard Richter, Remedy Administrator* 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = [email protected] Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [image: ecm_036069_email] _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
