At this point you would probably be better off installing an 8.1 system, review the 7.1 system from a business perspective and based on a review of what requirements are met in the 8.1 system determine what workflow might need to be carried over from the 7.1 system. Even then you might find it easier to just rebuild the workflow.
In other words, don't think of it as an upgrade but more of a system replacement. It might sound like it would take longer, but given that you are all the way back in 7.1 it might actually be quicker. ----- Original Message ----- From: "MICHELE MIZELL" <[email protected]> To: [email protected] Sent: Thursday, April 17, 2014 3:04:52 PM Subject: Need to upgrade ARS and ITSM from 7.1 to 7.6.04 but do not have documentation on customizations ** Hi All, I have a project to upgrade ARS and ITSM from 7.1 to 7.6 but we are not able to setup a reference server of the OOTB 7.1 environment. The install fails on the Unix server and we have exhausted all attempts to create a reference server. However, we need the reference server to identify the customizations because there is no documentation on what has been customized. Does anyone have def files from a 7.1 OOTB environment or know a workaround to be able to identify customizations? What is the impact if we run the upgrade without identifying the 7.1 customizations? Regards, Michele Mizell _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
