I know we are talking about Remedy vs ServiceNow, what about other large apps like PeopleSoft or SAP.
Not one to defend the BMC upgrade process, but as we know customization or integrations always throw a wrench in to any upgrade. I do wonder how the zero downtime upgrade works with customizations or integrations that might need to be tuned. Just saying..... hbr From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Monday, March 10, 2014 3:27 PM To: [email protected] Subject: Re: [arslist] BMC should have made upgrades easier - Customers loosing interests ** A debate would be good. But I doubt you could you find anybody to defend the BMC approach. Debate is now done. -John On Mon, Mar 10, 2014 at 2:24 PM, James Smith <[email protected]<mailto:[email protected]>> wrote: Hi List, BMC made the upgrade process so complex that customer are scared to upgrade to new versions. Upgrade is eating almost a year to move to 8.1 with data migrations and all integrations. In the past we used to upgrade on the existing server only which was easy but there was a risk in loosing a customization. But that was easy process and we need not had to bother about data migrations here. In upgrade data migration is something like a challenging thing. I understand BMC made this change to preserve customizations and introduced the concept of overlays but still its not convencing the customers. Customers are not bothered about any customization and preservation as they have assigned a team to handle that. Only thing they care about is time, money and data. This is one of the main reason some of my company clients moved to Service Now as they are offering zero down time upgrades with no risk of loosing customization. There must be a debate on this, Remedy or ServiceNow. Regards JS _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/ZdPCQyWd!M!GX2PQPOmvUtVTDJsKpCsgRLXGIyyPnZivaej!eygtS6jUgWJu9HivP4yrEJrBFUSOdoKZwoXR0w==> to report this email as spam. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
