A debate would be good. But I doubt you could you find anybody to defend the BMC approach.
Debate is now done. -John On Mon, Mar 10, 2014 at 2:24 PM, James Smith <[email protected]>wrote: > Hi List, > > BMC made the upgrade process so complex that customer are scared to > upgrade to new versions. Upgrade is eating almost a year to move to 8.1 > with data migrations and all integrations. > > In the past we used to upgrade on the existing server only which was easy > but there was a risk in loosing a customization. But that was easy process > and we need not had to bother about data migrations here. In upgrade data > migration is something like a challenging thing. > > I understand BMC made this change to preserve customizations and > introduced the concept of overlays but still its not convencing the > customers. > > Customers are not bothered about any customization and preservation as > they have assigned a team to handle that. Only thing they care about is > time, money and data. > > This is one of the main reason some of my company clients moved to Service > Now as they are offering zero down time upgrades with no risk of loosing > customization. > > There must be a debate on this, Remedy or ServiceNow. > > Regards > JS > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
