I had written these instructions for updating the status reason for the Asset forms on top of the CMDB on 7.6 P1. I think this will at least point you in the right direction.
*Subject Area: *Asset Management *Description: *Customer wants to add values to the Status Reason drop down for specified Status values. This definition changes OOTB behavior. A Patch to the CMDB may affect the Status Reason field. *Version: *ITSM 7.6 P1 *Document Purpose: *How To *Work Instructions: * *Data* SYS:Status Reason Menu Items · In Dev Studio, change the field for Selection Code to Read/Write · In the User tool, Search by form= BMC.CORE:BMC_BaseElement for Sample Data · Open a New record, fill in all of the fields as shows on the previously searched record (use an Odd integer for the Selection Code · Save the Record *Class Manager* · In the Atrium Class Manager, bring up the attribute for Status Reason. Change the characteristics by adding the values for the Status Reason Menu Item and Selection Code fields (;Lost ;4011) · Save the Status Reason changes. HTH, Janie On Wed, Nov 20, 2013 at 7:50 AM, Sanner, Lorraine <[email protected]>wrote: > ** > > I was trying to find out the same thing but couldn’t find where to change > the Status reason. How would I go about this in 7.5? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Roger Justice > *Sent:* November 18, 2013 11:58 AM > *To:* [email protected] > *Subject:* Re: ITSM 7.6.04 Incident question > > > > ** > > This was not available in previous releases. You could add a new Status > reason entry to capture this. > > -----Original Message----- > From: Bob Ellington <[email protected]> > To: arslist <[email protected]> > Sent: Mon, Nov 18, 2013 1:34 pm > Subject: ITSM 7.6.04 Incident question > > Trying to stay out of the box if possible. > > > > I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech > had > > to be "Dispatched" to work the issue vs working it remote. > > > > Has anyone done this out of the box? i.e. is there a hidden field that once > was > > used for this functionality? > > > > Thanks > > Bob Ellington > > SAIC/NASA > > Remedy Software Engineer > > [email protected] > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
