This was not available in previous releases. You could add a new Status reason entry to capture this.
-----Original Message----- From: Bob Ellington <[email protected]> To: arslist <[email protected]> Sent: Mon, Nov 18, 2013 1:34 pm Subject: ITSM 7.6.04 Incident question Trying to stay out of the box if possible. I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech had to be "Dispatched" to work the issue vs working it remote. Has anyone done this out of the box? i.e. is there a hidden field that once was used for this functionality? Thanks Bob Ellington SAIC/NASA Remedy Software Engineer [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
