I was trying to find out the same thing but couldn't find where to change the Status reason. How would I go about this in 7.5?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: November 18, 2013 11:58 AM To: [email protected] Subject: Re: ITSM 7.6.04 Incident question ** This was not available in previous releases. You could add a new Status reason entry to capture this. -----Original Message----- From: Bob Ellington <[email protected]<mailto:[email protected]>> To: arslist <[email protected]<mailto:[email protected]>> Sent: Mon, Nov 18, 2013 1:34 pm Subject: ITSM 7.6.04 Incident question Trying to stay out of the box if possible. I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech had to be "Dispatched" to work the issue vs working it remote. Has anyone done this out of the box? i.e. is there a hidden field that once was used for this functionality? Thanks Bob Ellington SAIC/NASA Remedy Software Engineer [email protected]<mailto:[email protected]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
