The latest IBRSD integration included the ability to not just create an Incident for the failed CI it also allowed the ability to relate the CI by using the SIM capability in BPPM. It also allows the ability to use SIM logic to create a related Incident that would be for the Service being affected by the original failed CI.
The integration was not release specific after the original design for ITSM 7.6.03/04.
-----Original Message-----
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) <[email protected]>
To: arslist <[email protected]>
Sent: Wed, Nov 20, 2013 11:50 am
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5
_ARSlist: "Where the Answers Are" and have been for 20 years_
From: Richter, Howard (CEI - Atlanta) (CEI - Atlanta) <[email protected]>
To: arslist <[email protected]>
Sent: Wed, Nov 20, 2013 11:50 am
Subject: Looking for some compatibility info on BMC ProactiveNet Performance 9.5
**
_ARSlist: "Where the Answers Are" and have been for 20 years_
Good morning, afternoon and evening all,
As BMC releases new version, they seem to delay the release of the compatibility of the integrations until the version is released. Which causes issues when planning
upgrades in the near future.
We are planning on upgrading our BPPM from 9.0 to 9.5 early next year, however, I am trying to see if we need to upgrade our 7.6.4 ITSM to 8.x for the BPPM integration.
So if anyone has any insight on if BPPM 9.5 integration is compatible with ITSM 7.6.4, can you please let me know.
Thanks,
Howard
Remedy Administrator
Email =
[email protected]
