Hi Tim, We are not running server group. There is only one Ar server.
On Thursday, 22 August 2013, Timothy Powell wrote: > ** > > Kathy,**** > > Are you running a server group or have multiple AR servers interacting > with the same database? I saw that Lisa Singh had asked the same question, > but didn’t see an answer. We too have experienced what Lisa experienced. In > our case, we had a backup ARServer that only a couple of people used and > that server would vend numbers from its cached block of numbers that could > be off as much as 2000-3000 from the server that the majority of the users > were utilizing. **** > > ** ** > > Tim**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:_e({}, 'cvml', '[email protected]');>] *On > Behalf Of *Hennigan, Sandra > *Sent:* Wednesday, August 21, 2013 8:35 AM > *To:* [email protected] <javascript:_e({}, 'cvml', > '[email protected]');> > *Subject:* Re: Sequence issue in Request ID while creating tickets**** > > ** ** > > ** **** > > Karthick,**** > > ** ** > > Remedy will roll thru the waiting messages, trying to add a new ticket and > assign a request ID then fail if a request cannot be submitted then starts > back at the messages again. **** > > ** ** > > After a message has been processed, I have workflow to set the Status to > Closed and workflow set to ignore messages with a Status of Closed.**** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected]] *On Behalf Of *Karthick S > *Sent:* Wednesday, August 21, 2013 8:13 AM > *To:* [email protected] > *Subject:* Re: Sequence issue in Request ID while creating tickets**** > > ** ** > > ** **** > > Hi Sandra,**** > > ** ** > > You are correct we have integration, were tickets will be create through > that as well.**** > > ** ** > > Actually in dev the integration is switched off.**** > > ** ** > > Regards.**** > > ** ** > > On Wed, Aug 21, 2013 at 9:41 PM, Hennigan, Sandra < > [email protected]> wrote:**** > > ** **** > > Just an idea – do you have incoming email workflow to create tickets? If > yes, check the messages to be sure they have been processed. The > unprocessed messages can cause jumps in request IDs.**** > > **** > > Thank you,**** > > **** > > Sandra Hennigan**** > > Remedy Developer**** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Karthick S > *Sent:* Wednesday, August 21, 2013 6:25 AM > *To:* [email protected] > *Subject:* Re: Sequence issue in Request ID while creating tickets**** > > **** > > ** **** > > Hi Misi,**** > > **** > > My remedy version is 7.1 version.**** > > **** > > On Wed, Aug 21, 2013 at 6:36 PM, Misi Mladoniczky <[email protected]> wrote:**** > > H > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
