Karthick, Remedy will roll thru the waiting messages, trying to add a new ticket and assign a request ID then fail if a request cannot be submitted then starts back at the messages again.
After a message has been processed, I have workflow to set the Status to Closed and workflow set to ignore messages with a Status of Closed. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Karthick S Sent: Wednesday, August 21, 2013 8:13 AM To: [email protected] Subject: Re: Sequence issue in Request ID while creating tickets ** Hi Sandra, You are correct we have integration, were tickets will be create through that as well. Actually in dev the integration is switched off. Regards. On Wed, Aug 21, 2013 at 9:41 PM, Hennigan, Sandra <[email protected]<mailto:[email protected]>> wrote: ** Just an idea - do you have incoming email workflow to create tickets? If yes, check the messages to be sure they have been processed. The unprocessed messages can cause jumps in request IDs. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Karthick S Sent: Wednesday, August 21, 2013 6:25 AM To: [email protected]<mailto:[email protected]> Subject: Re: Sequence issue in Request ID while creating tickets ** Hi Misi, My remedy version is 7.1 version. On Wed, Aug 21, 2013 at 6:36 PM, Misi Mladoniczky <[email protected]<mailto:[email protected]>> wrote: Hi, I presume your version is 7.6.04 or later. You MUST have the following in your ar.cfg if you want unbroken request id chains created in chronilogical order for all forms: Next-ID-Commit: F NextID-Block-Size: 1 And it does work. I have tried it many times. If you are after something other than an unbroken chain of request ids, please explain. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi All, > > I tried many options whatever suggested so far. like given "*Next-ID-Commit: > T , **NextID-Block-Size: 100*" and even tried "*Next-ID-Commit: F , > **NextID-Block-Size: > 1*, also chagened the form property "*Next Request ID Block - 1*". > > Today i can see huge difference in the request ID, it giving difference of > 700 and 600. > > Please find the below details. > > Case ID Difference 2928816 -791 2929607 -5 2929612 -20 2929632 -14 > 2929646 -71 2929717 -5 2929722 -8 > > > On Wed, Aug 21, 2013 at 7:07 AM, Misi Mladoniczky > <[email protected]<mailto:[email protected]>> wrote: > >> Hi, >> >> You must use the below values, which was default on systems prior to >> 7.6.04: >> Next-ID-Commit: F >> NextID-Block-Size: 1 >> >> The new default is T and 25. >> >> You can still do the block-size of 25 to minimize bottlenecks in your >> system, >> and instead set the block-size to 1 on those forms that is important to >> keep >> in sequence. Yes, it is a form-property :-) >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > Hi Snehal, >> > >> > Thanks for the mail. >> > >> > I have one doubt, it works fine in Dev remedy server with the parameter >> > detail. >> > Please correct me if i am wrong. >> > >> > *Next-ID-Commit: F* >> > >> > *NextID-Block-Size: 1* >> > >> > >> > On Tue, Aug 20, 2013 at 3:20 PM, snehal mhaske >> > <[email protected]<mailto:[email protected]>>wrote: >> > >> >> ** >> >> >> >> Hi Karthick,** >> >> >> >> ** ** >> >> >> >> *Next-ID-Commit* : When the system generates the next ID number for a >> >> record in the**** >> >> >> >> database, it performs a new commit transaction if this parameter is set >> to >> >> T**** >> >> >> >> (true). If the parameter is set to F (false), the transaction to >> generate >> >> the next**** >> >> >> >> ID is included as part of the create entry transaction. *Set the value >> to >> >> **T **to* >> >> >> >> *increase efficiency and for debugging*. The default is F.**** >> >> >> >> ** ** >> >> >> >> *NextID-Block-Size* : Allocates next IDs in blocks rather than one at a >> >> time. Allocating in blocks**** >> >> >> >> increases performance during a create operation.**** >> >> >> >> *Edit the **NextID-Block-Size **value to a positive number (up to 1000), >> >> for* >> >> >> >> *example: **NextID-Block-Size: 50*** >> >> >> >> The default value is 1. If 0 or a negative number (for example, -1) is >> >> used,**** >> >> >> >> the server will use the default value of 1.**** >> >> >> >> You do not need to restart the server for the change to take effect. >> The** >> >> ** >> >> >> >> option is started immediately.**** >> >> >> >> To disable this option, set the value of NextID-Block-Size to 1, or >> remove >> >> **** >> >> >> >> the parameter from the configuration file. Note that this option does >> not* >> >> *** >> >> >> >> work with Informix databases.**** >> >> >> >> ** ** >> >> >> >> I would suggest, to add both the parameters in ar.cfg on Prod box. Set >> the >> >> values as follows:**** >> >> >> >> *Next-ID-Commit: T* >> >> >> >> *NextID-Block-Size: 100* >> >> >> >> ** ** >> >> >> >> Regards,**** >> >> >> >> Snehal**** >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> >> [email protected]<mailto:[email protected]>] *On Behalf Of *Karthick S >> >> *Sent:* Tuesday, August 20, 2013 9:42 AM >> >> *To:* [email protected]<mailto:[email protected]> >> >> *Subject:* Sequence issue in Request ID while creating tickets**** >> >> >> >> ** ** >> >> >> >> ** **** >> >> >> >> Hi All,**** >> >> >> >> ** ** >> >> >> >> We have Sequence issue in Request ID while creating tickets in prod >> Remedy >> >> . Here are the few example numbers seem to be jumping and skipping the >> next >> >> in sequence.**** >> >> >> >> ** ** >> >> >> >> 000000002930522**** >> >> >> >> 000000002930521**** >> >> >> >> 000000002930518**** >> >> >> >> 000000002930515**** >> >> >> >> ** ** >> >> >> >> I have replicated the issue in Dev box and it seems to be working fine >> >> with sequence order. I have noticed the ar.cfg file and it has >> >> Next-ID-Commit: F and Next Request ID Block Size 1. i couldn't find the >> >> same in Production ar.cfg file.**** >> >> >> >> ** ** >> >> >> >> I tried adding those details, but still nothing happens. do i really >> need >> >> to restart the services.**** >> >> >> >> ** ** >> >> >> >> Please provide your idea on this.**** >> >> >> >> ** ** >> >> >> >> Remedy Version is 7.1 Patch 006**** >> >> >> >> Windows 2003**** >> >> >> >> SQL 2005 DB**** >> >> >> >> **** >> >> >> >> **** >> >> >> >> *Thanks and Regards,***** >> >> >> >> *Karthick S***** >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > >> > >> > >> > >> > -- >> > ** >> > ** >> > *Thanks and Regards,* >> > *Karthick S* >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at >> > www.arslist.org<http://www.arslist.org> >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at >> www.arslist.org<http://www.arslist.org> >> "Where the Answers Are, and have been for 20 years" >> > > > > -- > ** > ** > *Thanks and Regards,* > *Karthick S* > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- Thanks and Regards, Karthick S _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks and Regards, Karthick S _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
