Morning all, FYI, BMC provided a fix for this which we have now deployed to production on 7.6.03. Thanks -Mike Date: Sat, 15 Dec 2012 22:49:46 -0600 From: [email protected] Subject: Re: Rejection of Changes and reason why To: [email protected]
** I had added this earlier using a filter. However, I was never able to add the justification text when it is approved. I did trace this earlier, using some workflow logs and I believe the justification text is not kept on the Signature form, I believe I traced it down to the API. I am on 7.6.04 SP 1, so not sure if that change in the coming SPs. Deepak Pathak On Dec 14, 2012, at 11:35 AM, "Mueller, Doug" <[email protected]> wrote: ** Mike, Sorry for the delayed response. I have good news and bad news…. The bad news is that you are one digit off. The good news is that the current releases have this solved. There was recognition that this wasn't visible enough and in 7.06.04 (there is that pesky digit later thanyour 7.06.03 version), rejection reasons are pushed back to the change in a work log entry so it is there andavailable without having to hunt it down. I included a screen shot showing an example of a rejection work log line (if the list lets it through). So, not a dumb question at all. Yes, it is not easy enough in your version and before. The issue has beenaddressed (and no, there is no patch to 7.06.03 for this issue) going forward. Not the answer you wanted I am sure, but hope for the future. Doug Mueller <image001.png> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Michael Burton Sent: Wednesday, December 05, 2012 8:51 AM To: [email protected] Subject: Rejection of Changes and reason why ** Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers - Mike_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
