Hello List, We currently upgraded to 7.6.04. since then, some of our automated incident tickets are not being created correctly. The notes field is not bringing over all the text.
We have an EDI system that sends emails to ARS when an error occurs. the email is parsed by the HPD:IncidentInterface_Create form. The incidents are being created. However, the notes field does not contain all of the info being sent via the email. Below is parts of the email that EDI is sending. The details section contains multiple lines with returns and extra spaces, which I thought would cause the issue. The thing is.. this worked well in ARS7.1/ITSM7.0.03. I'm looking thru the BMC communities but haven't been able to find anything. Has anyone seen this behavior and have you been able to remedy it? Thanks, Marcelo Schema: HPD:IncidentInterface_Create Server: marceloserver Description !1000000000!: EDI Error Details !1000000151!: Script- details follow below Script- SAPOutboundTreatmentBic997ErrorMailSchneider Ruleset- sap-outbound Rule Name- PRP_010_ZCARNOT_0000120340 Workflow ID- CPAMHQ-SBG02050abc5c-cfd6-4272-bcaf-87ed30089985 Actual Component- Storing to Archive Trigger Name- PRP_010_ZCARNOT_0000120340!0D156Ca.ido Start Time- Wed Dec 05 09:50:15 CST 2012 end Time- Wed Dec 05 09:50:16 CST 2012 Info1- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException Info2- [Error:ID=2023 LEVEL=1] InhouseDocReader readNextSegment(): offse t[6966(read Segment : NO_SEGMENT_FOUND)]: caught ReadingException _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
