Hi, The Rejection is show, but sadly, not the reason. We don't use any of the classic views within our organisation, but it looks very much like the same information is presented. Thanks for the pointer anyway - I'll keep digging. I did/have raise a ticket with BMC, however the response I got was along the lines of "please details exactly the steps used to reject the change", which made me bang my head on the table numerous times. Cheers -MikeDate: Wed, 5 Dec 2012 09:56:40 -0800 From: [email protected] Subject: Re: Rejection of Changes and reason why To: [email protected]
** Michael, the comments would be stored as part of the Approval Signature record, not the Change itself. If you go to the Approvals tab (Classic view) and look at the Rejected approvals there, do the comments appear on the Signature record available in that table? Rick On Wed, Dec 5, 2012 at 8:50 AM, Michael Burton <[email protected]> wrote: ** Hi, Using 7.6.03. If a user rejects a change via Approval Central and a reason why it was rejected is entered in to the Justification For Action field, where would you be able to find that information on the associated change? The reason I ask is that we have customers who login to review and then approve or reject changes and they are typing feedback in to the Justification For Action field. We then see the change has been rejected but are unable to find the reason why, so have to ask the customer, which is a tad embarrasing. I would expect it to appear in the Comments field of the Change Signature Detail form, but sadly not. Sorry if a dumb/stuipd question. Cheers - Mike _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
