ITSM 7.6.04 patch 4 It was my understanding that you could configure the Target Date on the Incident to be populated with the Next Target Date of your Service target. I enabled the Incident Estimated Resolution Tracking on the Incident Response Time Goal type and then went to HPD:Help desk and clicked on Modfy Filters and then rebuilt my service targets. Did I misunderstand this functionality or am I missing a step because the Target Date still doesn't get populated on the Incident? ThanksKevin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
