I've done that one before. Added a display only field that was set when clicking the work info add button (ztmp_WorkInfoSubmitted). Then added a filter on Modify to error if that field was null. Excluding status >= Resolved.
Jason ________________________________ From: Frank Caruso <[email protected]> To: [email protected] Sent: Monday, October 29, 2012 3:01 PM Subject: Requiring Work Detail On Incident Update ITSM 764 sp2 Has anyone come up with logic on forcing a Work Detail entry every time an incident record is updated? This was a requirement in our old 63 system and was easy since it was just a Diary field but not so much with individual work info records. Any advice is appreciated. Thank you Frank C _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
