Hi, I know this is very basic, however please confirm the ITSM version that you are running. To check the same, open the user Tool and Open form SHARE:Application_Properties
Property Name-> Name Property Value -> Incident This will tell you whether it is 7.6 or 7.6.04 if it 7.6.04, you can able to create overlay for HPD:Help Desk form and do the modification in best Practice Customization Mode. However if it is 7.6, I would advise you to take backup of HPD:Help Desk form by exporting it and then make changes to HPD:Help Desk. If you using latest Dev studio againest 7.6 ITSM, you need to make sure, you are in Base Development Mode. Hope this helps. Regards/Vaibhav On Thu, Oct 25, 2012 at 6:33 AM, Brittain, Mark <[email protected]>wrote: > ** > > HI All,**** > > ** ** > > New to 7.6 out of the box and have what is probably a really simple > question. On the HPD: Help Desk form I need to make Notes a required field > move the Summary field up. However it won’t let me. I was told I need to > create an overlay first but have not found this in the documentation yet. > Like to confirm what I have told. Is that it or is there more to do? Also > what guide are overlays discussed?**** > > ** ** > > Thanks**** > > Mark**** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > [email protected]**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
