As Andrew describe, the header/footer in the mailbox config is the most direct. If you want to leverage an HTML template in the body like we did, you'll need to follow the steps Andrew outlined for creating the template, then apply the template to the 3 out of box filters used to generate the notification that I've listed below. The notification subsystem in ITSM doesn't inherently utilize HTML templates. You have to update these filters to do so. Hope this helps. Nate.
NTE:NTS:EMAIL_200_Manual-NT NTE:NTS:EMAIL_200_Customer-NT NTE:NTS:EMAIL_200_SystemNT Nathan Aker ITSM Solution Architect McAfee, Inc. Direct: 972.963.7611 Mobile: 469.644.7402 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Goodall, Andrew C Sent: Thursday, August 09, 2012 5:12 PM To: [email protected] Subject: Re: Customizing the ITSM notifications ** The simplest thing to do is just add a standard default header and footer to the mailbox config. To do that you go to "AR System Email Templates" - add an HTML attached template, then update your "AR System Email Mailbox configuration" default outgoing with the new template names for the Header and Footer. Warning: watch out when using embedded images - in the past the addition of images in headers / footers eventually started causing the email engine (7.5) to hang as a result it flooding "AR System Email Attachments" for some odd reason. I'm not an expert in ITSM notification customization but we have added our own hyperlinks to message body text etc.. from "Sys:Notification Messages" It would be a headache if you tried to modify the "Sys:Notification Messages" to add custom formatting / info to all the message bodies on these. So I would stay away from that if you can help it. Regards, Andrew C. Goodall Software Engineer Development Services [email protected]<mailto:[email protected]> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Jose Manuel Huerta Guillén Sent: Thursday, August 09, 2012 4:50 PM To: [email protected]<mailto:[email protected]> Subject: Customizing the ITSM notifications ** Hi listers, I'm starting to customize the notifications that come OOTB with ITSM. I'm completelly new to the Notification Engine, Mail Engine and so on. The customer requirement is to made the notifications a bit more graphic, with the company logo and corporative colors. My questions are: Anything to take care about? Where to start? Use Templates? Just a few words about it. Thanks! Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
