Out of the box, the only thing you could do is have the adhoc task sequenced after the entire task group before it is done processing. For example, in change management, those adhoc tasks would be added on the tasks table to the left underneath the task group templates. There's no way OOB to add them in line with the child tasks on the right.
Sent from my iPhone On May 28, 2012, at 6:51 AM, BradRemedy <[email protected]> wrote: ** Hi - Remedy 7.6 Patch 003 - ITSM 7.6 - SRM 7.6 SP1 We are currently using ITSM Change Management 7.6 with Task Templates and Task Group templates. The users currently select the Task Group template that they wish to use which then, as per design, automatically associates the required task Groups and Tasks. Our users have now come back to us and wanted to know if, after a task group template has been associated to a change, they are able to add Ad-hoc tasks to the task group which must then follow the same flow as the other tasks in that task group. So, if i had to try and draw this out, we have the following TG1 -- > TG2 --> TSK1 TSK1 TG1 -- > TG2 --> TSK1 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
