Our Citrix servers have all the standard set of desktop software installed. If the attached file falls outside of the standard set, then the user has to save the file and open it locally from their PC where the needed SW is installed.
Regards Jiri Pospisil LCH.Clearnet From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: 04 April 2012 16:40 To: [email protected] Subject: Remedy on Citrix ** Good morning, We're working on getting full functionality of Remedy on Citrix, but we've run into some questions that are really outside my area of expertise so I thought I'd post this here in case some of you have solved these issues before. Basically, we have Internet Explorer hosted as a Citrix application so that we can use Remedy on virtual PCs as well as non-Windows devices like Android tables and iPads. It works perfectly fine for Remedy, but we are running into issues when it comes to attachments. For example, if a user wants to open a spreadsheet attached to a Change Request, since Excel is not currently installed and configured for use on the Citrix server, there is no way they can open the file directly from Remedy. We are planning on doing the install of common things that are added as attachments, but the major issue is that we don't really have any control over what types of files could be attached so we're looking for best practices. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu’il n’ait fait l’objet d’un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
