OK OK OK …. In Kinetic - when you define an attachment field - you get to say what kind it accepts. (Pretty cool)
Somebody should send that as an RFE to BMC for Remedy… (That seems like the beginning of a song) I sent a… an RFE.. to BMC… for Remedy… ooooh yahhhhh (drum solo) (guitar solo) (didgeridoo solo) (End) -John On Wed, Apr 4, 2012 at 10:39 AM, Pierson, Shawn <[email protected]>wrote: > ** > > Good morning,**** > > ** ** > > We’re working on getting full functionality of Remedy on Citrix, but we’ve > run into some questions that are really outside my area of expertise so I > thought I’d post this here in case some of you have solved these issues > before.**** > > ** ** > > Basically, we have Internet Explorer hosted as a Citrix application so > that we can use Remedy on virtual PCs as well as non-Windows devices like > Android tables and iPads. It works perfectly fine for Remedy, but we are > running into issues when it comes to attachments. For example, if a user > wants to open a spreadsheet attached to a Change Request, since Excel is > not currently installed and configured for use on the Citrix server, there > is no way they can open the file directly from Remedy. We are planning on > doing the install of common things that are added as attachments, but the > major issue is that we don’t really have any control over what types of > files could be attached so we’re looking for best practices.**** > > ** ** > > Thanks,**** > > ** ** > > *Shawn Pierson * > > Remedy Developer | Southern Union**** > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
