Good morning, We're working on getting full functionality of Remedy on Citrix, but we've run into some questions that are really outside my area of expertise so I thought I'd post this here in case some of you have solved these issues before.
Basically, we have Internet Explorer hosted as a Citrix application so that we can use Remedy on virtual PCs as well as non-Windows devices like Android tables and iPads. It works perfectly fine for Remedy, but we are running into issues when it comes to attachments. For example, if a user wants to open a spreadsheet attached to a Change Request, since Excel is not currently installed and configured for use on the Citrix server, there is no way they can open the file directly from Remedy. We are planning on doing the install of common things that are added as attachments, but the major issue is that we don't really have any control over what types of files could be attached so we're looking for best practices. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
