We have a rigorous documentation procedure that includes our SDLC methodology. Most of our developers are not huge fans of all the documentation but it has saved us on many occasions. We use the same procedure on every change we make whether it is adding a couple of fields or lots of workflow. The way our procedure works is the documentation is self-scaling to the size of the change.
We document our design / backout/ test plans etc with standard office templates. Then we document each object modified and how / why it was modified. For workflow modifications we have a small AR System application with a handful of forms. The workflow documentation method that we use is the one provided by BMC in their Application Requirements, Analysis, Design, and Development book. There are several templates in the appendix that they recommend using for workflow documentation. Hope this helps... Ben From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Yacenda Sent: Tuesday, October 19, 2010 2:48 PM To: [email protected] Subject: Documenting Remedy customizations and source control ** We are in the midst of an internal audit of our Remedy application. We are looking at findings for inadequate documentation of Remedy customizations and "coding standards", as well as for not using software source control tools. I am curious how other groups address these things, and whether it is different for large changes (form creation, lots of workflow, project level) versus small (couple of fields or workflow objects)? Thanks. Andrew Yacenda Remedy Administrator / Developer [cid:[email protected]] 817-525-7463 (w) | 214-621-0823 (m) [email protected]<mailto:[email protected]> ________________________________ Privileged and Confidential. This e-mail, and any attachments there to, is intended only for use by the addressee(s) named herein and may contain privileged or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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