VSS ties into Remedy, although it's not an ideal solution. ARS 7.5 has a built-in source control feature. As Peter said, use Change Management for all of your documentation and you'll be able to track it in the future.
Study the CMMI: http://www.sei.cmu.edu/cmmi/ http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected]<mailto:[email protected]> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 19, 2010 4:13 PM To: [email protected] Subject: Possibly spam: Re: Documenting Remedy customizations and source control ** I prefer to track all coding releases either in change requests but also organize all impacted forms and workflow into a Packing list. If it fields, then the packing list has the form so then in my change request I would write in what fields are actually impacted. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Yacenda Sent: Tuesday, October 19, 2010 3:48 PM To: [email protected] Subject: Documenting Remedy customizations and source control ** We are in the midst of an internal audit of our Remedy application. We are looking at findings for inadequate documentation of Remedy customizations and "coding standards", as well as for not using software source control tools. I am curious how other groups address these things, and whether it is different for large changes (form creation, lots of workflow, project level) versus small (couple of fields or workflow objects)? Thanks. Andrew Yacenda Remedy Administrator / Developer [cid:[email protected]] 817-525-7463 (w) | 214-621-0823 (m) [email protected]<mailto:[email protected]> ________________________________ Privileged and Confidential. This e-mail, and any attachments there to, is intended only for use by the addressee(s) named herein and may contain privileged or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited. _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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