Along that line, also be aware that the guidelines for Web applications are different than for Software applications, and if your web application uses software (such as Flash) it needs to meet the software requirements for that aspect.
On Tue, 31 Aug 2010 10:29:06 -0500, "Easter, David" <[email protected]> wrote: > One other thing to keep in mind is that for versions 7.0.01 and later of AR > System, BMC has focused its efforts on making sure the web client meets the > broadest set of Section 508 guidelines. In other words, the web client > will meet more guidelines than the Remedy User client. So when doing your > evaluation and implementation, I'd strongly suggest using the web client to > ensure a higher chance of success. > > -David J. Easter > Sr. Product Manager, Enterprise Service Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Smith, Ron [POP] > Sent: Tuesday, August 31, 2010 7:57 AM > To: [email protected] > Subject: Re: Working with JAWS screen reader and ARS > > Chad, > We have a Vision impaired user on our Help Desk and has for many years with > Different versions of JAWS. He uses the Windows client. We are a complete > Custom shop, so I do not have experience with the ITSM suite. But we had > to do, is to create a special view for him. All of the fields have to have > the label to the left, not on top. Make sure there is not any Trim fields > of any kind. JAWS really doesn't like things for the sighted person. It > was a real trial and fail experience to get it working right. He is one of > our top performers on the Desk, and picks up things very fast. Also you > have to beware if you add any new fields to the form, you have to remember > the JAWS view. I have seen a Demo of the ITSM suite with JAWS, and there > are a lot of things on the screen that the reader doesn't understand. > > Hope that helps. > > Thanks, > Ron Smith > Remedy/Web Developer > Providence Health & Services OR > [email protected] > 503-215-2395 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Chad M Whilding > Sent: Tuesday, August 31, 2010 6:51 AM > To: [email protected] > Subject: Working with JAWS screen reader and ARS > > Dear list members, > > I am learning to use JAWS in an effort to provide support to a No Vision > user. We hope to gain valuable lessons in making our application more > navigable. I am focusing on access via the Mid-Tier, as this seems to be > where JAWS provides the best navigation tricks. > > This task is quite an experience as I read BMC documentation, goto JAWS and > struggle with what really works. I have found a few deficiencies, but am > in no way hitting all aspects of our application. I have found the > document 'Designing BMC Remedy applications for Section 508 compliance.pdf' > quite valuable and at times confusing. > > If anyone has blazed this path before me and generated helpful tips in > navigating objects like the Results List, Tables and Menu Lists, would you > be willing to share? > > I haven't approached BMC yet concerning issues I found; that generally > never goes well ;) > > Thanks for your time. > > Regards, > Chad Whilding > Engineer > CSC > > 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 > North American Public Sector | p: +1-937.320-6342 | f:+1-937-320-???? | > [email protected] | www.csc.com > > > This is a PRIVATE message. If you are not the intended recipient, please > delete without copying and kindly advise us by e-mail of the mistake in > delivery. > NOTE: Regardless of content, this e-mail shall not operate to bind CSC to > any order or other contract unless pursuant to explicit written agreement > or government initiative expressly permitting the use of e-mail for such > purpose. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > This message is intended for the sole use of the addressee, and may contain > information that is privileged, confidential and exempt from disclosure > under applicable law. If you are not the addressee you are hereby notified > that you may not use, copy, disclose, or distribute to anyone the message > or any information contained in the message. If you have received this > message in error, please immediately advise the sender by reply email and > delete this message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
