We're actually on v7.0.1 for the last couple of years. The macros our users utilize are mostly for convenience and time savings. Some have been accumulated over the years and work just fine and have been shared among others.
All macros within workflow have long ago been removed. But if you have 100 users with 30-50 macros each it adds up. Some are remarkably complex and impressive. And as we all know behaviors are the hardest thing to change. And if we kept using the client rather than web, not a problem until v8+ which apparently is not right around the corner as expected. But in this world of web we want to be current too and know we have to make adjustments. Don't get me wrong, I certainly look forward to eliminating client installs! After David mentioned saved searches I recalled that point and actually use them myself and encourage others to use them for easier access. But after reading that email I went and checked for the form which exists but there are no records in it. It must need to be configured someplace and have not found that clue in a quick review of the documentation. Then thought it was directly related to preference server but I don't recognize a setting there either so obviously I have more research work to do. I want to experiment with it on our 7.5 test system and hopefully find a pathway to move the .arq's to records. With some regret I wish I had more free time to explore all new options when they are released but find with constant enhancements to be done I incorporate new options as appropriate. And since I don't believe in early adoption in our company setting I am somewhat removed from all the initial chatter when a new release comes out and I am envious of those of you and can utilize things immediately. The v7 upgrade was painful and we are custom. This v7.5 upgrade has been more painful. It used to be that platform upgrades were a snap, zip bang, run it, use it. Not the case anymore. We have decided to go with a completely new install, export/import our forms/workflow, and then move the data manually by form. The part that I find ridiculous is the data. Yes, rrrChive works great, but when you have 400 forms of data to move, it becomes .... shall we say ... time consuming and tedious. No different than migrator. But sometimes you have to bite the bullet. I was just trying to think back when I was bad enough to deserve this ... lol. Susan On Wed, Jul 7, 2010 at 8:54 AM, Meyer, Jennifer L <[email protected]>wrote: > ** > > Susan’s post brings up an excellent point. It is now 2010, and the current > most-recent-version of ARS is 7.5. Susan’s system is 8 years old. In 2002, > she would have been installing a 5.X system. The 5.X releases were stable, > reliable, and flexible. (Others may recall 2002 as the year of the > P-word.) I recall being highly impressed with 5.X’s flexibility and the > ease of developing new applications. I believe that BMC announced with the > release of 6.X that macros would not be supported in future versions. > > > > Those who moved on to more recent versions of ARS parted ways with macros > along the way, often with users kicking and screaming; however, a number of > organizations remain on 5.X and 6.X systems—and their users continue to use > macros. The answer to Susan’s question is that the 7.X experience is quite > different from the 6.X or 5.X experience. The users will have to ditch > their macros in any case and start over. 7.X introduced templates and > decision trees to the ticket creation process. The Reporting Console will > satisfy most of your users’ reporting needs and Saved Searches will assist > with the custom search and reporting issues without resorting to keystroke > logging. > > > > Jennifer Meyer > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Shellman, David > *Sent:* Tuesday, July 06, 2010 3:49 PM > > *To:* [email protected] > *Subject:* Re: AR User Tool Deprecated? > > > > While I don't work for a government agency, I am sure they would frown on > the use of mouse-and-keyboard recorders. Even with our company I'm sure our > security architect would flag the existence of this type of product as a > security issue. > > > > Dave > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Tuesday, July 06, 2010 3:41 PM > *To:* [email protected] > *Subject:* Re: AR User Tool Deprecated? > > ** > > Government will not allow all these extra applications to be found, tested, > 508 compliance, and installed on every box.... instead they will be saying.. > One doesn't come with it? It won't do that? Didn't use to do that? > > > > It is the similar issue with Renaming all the BMC tools to something more > beautiful, BMC EIE to BMC AIE -- now that software has to be tested, and > retested, and a ton of paperwork has to be generated to get it approved, > otherwise it goes through a 8 month technical insertion and testing plan and > then you still have to attend a million meetings.. > > > > I am not complaining, just pointing this obvious issue.. in my 30 years of > Gov work. > > On Tue, Jul 6, 2010 at 3:29 PM, Easter, David <[email protected]> > wrote: > > ** > > In BMC’s surveys of customers, it was found that the majority of macros are > used to generate reports. Thus, a linking of saved searches to reports was > created in AR System 7.5.00. > > > > *Quick reports in a browser* > > With the My Reports toolbar button, you can save reports from searches you > perform on a form. Each report is saved per server, per form, and per user. > > > > For more information, see the “Using the My Reports toolbar button” section > in the *BMC Remedy Mid Tier Guide*. > > > > If it is found that this isn’t sufficient for the majority of cases, a > richer macro-like capability could be considered for a future release. I > have also heard of customers just utilizing the mouse-and-keyboard recorders > now commonly available that work just fine within a browser. I personally > use http://mouse-recorder.macro-expert.com/index.html, but there are lots > of others out there. > > > > -David J. Easter > > Sr. Product Manager, Enterprise Service Management > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Susan Palmer > *Sent:* Tuesday, July 06, 2010 12:18 PM > > > *To:* [email protected] > *Subject:* Re: AR User Tool Deprecated? > > > > ** > > One thing I haven't seen addressed very thoroughly in this thread, is > macros. Our system is 8 years old and users have many macros to make their > user experience more automated. We are upgrading to v7.5 and want to > utilize mid-tier for everyone. I think users can adjust to most of the > nuances, but the loss of macros will be painful for many. Has anyone found > a good solution? Have I just missed the info on that solution? > > > > Thanks, > > Susan > > On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L <[email protected]> > wrote: > > You've all been positing a lot of good arguments here. Let me put in my > $.02... > > I've recently become a fan of Google's Chrome browser after yet another > piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus > on my home pc. Our team is testing ITSM 7.6 on ARS 7.5 right now in > preparation for an upgrade. Out of curiosity, I decided to compare the > relative merits of the major browsers. > > I have discovered that Internet Explorer performs at about the same speed > as the WUT, but Chrome, Safari, and Firefox move much faster. Also, IE > requires a plug-in to get spell-check capabilities which come automatically > with the other three browsers, and has to be built or bought for the WUT. > > Not that there aren't drawbacks to the other browsers: Chrome doesn't play > well with Remedy's calendars, and some of the buttons refuse to work at all. > (Chrome is not a supported browser.) Firefox does something annoying with > scroll bars on unlimited character fields. Safari on a pc hangs up if > you're trying to create an incident with decision trees enabled but not > defined. (In its defense, Safari for pcs isn't supported, either.) > > Overall, I'm impressed with the performance of the mid-tier on ARS 7.5. In > the past I've developed applications intended for use with the native > client, but I think I'm going to change my focus toward the mid-tier in the > future. Rather than losing the WUT, I am gaining three fallback browsers > and smartphone support without the additional expense of a smartphone-only > application. > > We may even decide to upgrade to ARS 7.6.3, depending on the timing of the > release. There are a lot of things to like when you consider not supporting > the WUT. > > Jennifer Meyer > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of LJ LongWing > Sent: Thursday, June 24, 2010 5:22 PM > To: [email protected] > Subject: Re: AR User Tool Deprecated? > > Angus...I'm a fan of the native client as well...but tell me this....would > you use Amazon or Ebay if you needed to load a client to get to it? Maybe, > maybe not...but I doubt that you WOULDN'T use it if you had to use the web > browser, right? The default delivery method for this type of software > these > days is web...maintaining clients is a royal pain in the ARS > (sorry...couldn't resist the pun)...web applications are robust and those > apps that rely on client based interactions need to update their interfaces > to allow for newer technologies. > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"__attend > WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
