One thing I haven't seen addressed very thoroughly in this thread, is macros. Our system is 8 years old and users have many macros to make their user experience more automated. We are upgrading to v7.5 and want to utilize mid-tier for everyone. I think users can adjust to most of the nuances, but the loss of macros will be painful for many. Has anyone found a good solution? Have I just missed the info on that solution?
Thanks, Susan On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L <[email protected]>wrote: > You've all been positing a lot of good arguments here. Let me put in my > $.02... > > I've recently become a fan of Google's Chrome browser after yet another > piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus > on my home pc. Our team is testing ITSM 7.6 on ARS 7.5 right now in > preparation for an upgrade. Out of curiosity, I decided to compare the > relative merits of the major browsers. > > I have discovered that Internet Explorer performs at about the same speed > as the WUT, but Chrome, Safari, and Firefox move much faster. Also, IE > requires a plug-in to get spell-check capabilities which come automatically > with the other three browsers, and has to be built or bought for the WUT. > > Not that there aren't drawbacks to the other browsers: Chrome doesn't play > well with Remedy's calendars, and some of the buttons refuse to work at all. > (Chrome is not a supported browser.) Firefox does something annoying with > scroll bars on unlimited character fields. Safari on a pc hangs up if > you're trying to create an incident with decision trees enabled but not > defined. (In its defense, Safari for pcs isn't supported, either.) > > Overall, I'm impressed with the performance of the mid-tier on ARS 7.5. In > the past I've developed applications intended for use with the native > client, but I think I'm going to change my focus toward the mid-tier in the > future. Rather than losing the WUT, I am gaining three fallback browsers > and smartphone support without the additional expense of a smartphone-only > application. > > We may even decide to upgrade to ARS 7.6.3, depending on the timing of the > release. There are a lot of things to like when you consider not supporting > the WUT. > > Jennifer Meyer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of LJ LongWing > Sent: Thursday, June 24, 2010 5:22 PM > To: [email protected] > Subject: Re: AR User Tool Deprecated? > > Angus...I'm a fan of the native client as well...but tell me this....would > you use Amazon or Ebay if you needed to load a client to get to it? Maybe, > maybe not...but I doubt that you WOULDN'T use it if you had to use the web > browser, right? The default delivery method for this type of software > these > days is web...maintaining clients is a royal pain in the ARS > (sorry...couldn't resist the pun)...web applications are robust and those > apps that rely on client based interactions need to update their interfaces > to allow for newer technologies. > > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
