Government will not allow all these extra applications to be found, tested, 508 compliance, and installed on every box.... instead they will be saying.. One doesn't come with it? It won't do that? Didn't use to do that?
It is the similar issue with Renaming all the BMC tools to something more beautiful, BMC EIE to BMC AIE -- now that software has to be tested, and retested, and a ton of paperwork has to be generated to get it approved, otherwise it goes through a 8 month technical insertion and testing plan and then you still have to attend a million meetings.. I am not complaining, just pointing this obvious issue.. in my 30 years of Gov work. On Tue, Jul 6, 2010 at 3:29 PM, Easter, David <[email protected]> wrote: > ** > > In BMC’s surveys of customers, it was found that the majority of macros are > used to generate reports. Thus, a linking of saved searches to reports was > created in AR System 7.5.00. > > > > *Quick reports in a browser* > > With the My Reports toolbar button, you can save reports from searches you > perform on a form. Each report is saved per server, per form, and per user. > > > > For more information, see the “Using the My Reports toolbar button” section > in the *BMC Remedy Mid Tier Guide*. > > > > If it is found that this isn’t sufficient for the majority of cases, a > richer macro-like capability could be considered for a future release. I > have also heard of customers just utilizing the mouse-and-keyboard recorders > now commonly available that work just fine within a browser. I personally > use http://mouse-recorder.macro-expert.com/index.html, but there are lots > of others out there. > > > > -David J. Easter > > Sr. Product Manager, Enterprise Service Management > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Susan Palmer > *Sent:* Tuesday, July 06, 2010 12:18 PM > > *To:* [email protected] > *Subject:* Re: AR User Tool Deprecated? > > > > ** > > One thing I haven't seen addressed very thoroughly in this thread, is > macros. Our system is 8 years old and users have many macros to make their > user experience more automated. We are upgrading to v7.5 and want to > utilize mid-tier for everyone. I think users can adjust to most of the > nuances, but the loss of macros will be painful for many. Has anyone found > a good solution? Have I just missed the info on that solution? > > > > Thanks, > > Susan > > On Wed, Jun 30, 2010 at 8:47 AM, Meyer, Jennifer L <[email protected]> > wrote: > > You've all been positing a lot of good arguments here. Let me put in my > $.02... > > I've recently become a fan of Google's Chrome browser after yet another > piece of malware/spyware waltzed past Internet Explorer and Norton Antivirus > on my home pc. Our team is testing ITSM 7.6 on ARS 7.5 right now in > preparation for an upgrade. Out of curiosity, I decided to compare the > relative merits of the major browsers. > > I have discovered that Internet Explorer performs at about the same speed > as the WUT, but Chrome, Safari, and Firefox move much faster. Also, IE > requires a plug-in to get spell-check capabilities which come automatically > with the other three browsers, and has to be built or bought for the WUT. > > Not that there aren't drawbacks to the other browsers: Chrome doesn't play > well with Remedy's calendars, and some of the buttons refuse to work at all. > (Chrome is not a supported browser.) Firefox does something annoying with > scroll bars on unlimited character fields. Safari on a pc hangs up if > you're trying to create an incident with decision trees enabled but not > defined. (In its defense, Safari for pcs isn't supported, either.) > > Overall, I'm impressed with the performance of the mid-tier on ARS 7.5. In > the past I've developed applications intended for use with the native > client, but I think I'm going to change my focus toward the mid-tier in the > future. Rather than losing the WUT, I am gaining three fallback browsers > and smartphone support without the additional expense of a smartphone-only > application. > > We may even decide to upgrade to ARS 7.6.3, depending on the timing of the > release. There are a lot of things to like when you consider not supporting > the WUT. > > Jennifer Meyer > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of LJ LongWing > Sent: Thursday, June 24, 2010 5:22 PM > To: [email protected] > Subject: Re: AR User Tool Deprecated? > > Angus...I'm a fan of the native client as well...but tell me this....would > you use Amazon or Ebay if you needed to load a client to get to it? Maybe, > maybe not...but I doubt that you WOULDN'T use it if you had to use the web > browser, right? The default delivery method for this type of software > these > days is web...maintaining clients is a royal pain in the ARS > (sorry...couldn't resist the pun)...web applications are robust and those > apps that rely on client based interactions need to update their interfaces > to allow for newer technologies. > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
