Read up on business time.
You set up working schedule records (Business Time Workdays) and holiday
schedule records (Business Time Holidays). You assign an identifier (name) to
each record and reference it in workflow.
When a record is created or one of the fields that you use to determine due
date/time is updated, you can run a built-in process (BUSINESS-TIME-ADD) to add
some number of days, hours, minutes of "business time" to a date/time field.
Run process arguments include tags (names) for the above records, an integer to
specify units to add, another to specify how many units, and of course a source
field to add time to.
Obviously you don't need any of this if you're using 24x7 time ("determinate
the beginning and the end time of the agent job." Sounds like you need business
time).
Mike White
EMail [email protected]
Office 813.978.2192
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Tristan Roppel
Sent: Wednesday, July 07, 2010 3:56 AM
To: [email protected]
Subject: TimeDiff ?
Hi folks,
I want to calculate the time, which an agent needs to solve it !
I can do this with $TIME$ or $TIMESTAMP$ to determinate the beginning
and the end time of the agent job.
But to calculate the difference between beginning and end time of this
job is very complicated. I can use DATEDIFF, MONTH, YEAR, etc, etc, but
afterwards i have to calculate the hours, minutes and seconds !!!
Does anybody know a better solution ?
I work with a very version of Remedy 5.1 !
Any help apppreciated !
Many thanks
Tristan
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