Hi folks, I want to calculate the time, which an agent needs to solve it ! I can do this with $TIME$ or $TIMESTAMP$ to determinate the beginning and the end time of the agent job. But to calculate the difference between beginning and end time of this job is very complicated. I can use DATEDIFF, MONTH, YEAR, etc, etc, but afterwards i have to calculate the hours, minutes and seconds !!!
Does anybody know a better solution ? I work with a very version of Remedy 5.1 ! Any help apppreciated ! Many thanks Tristan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

