Carin The integration does not take the current user name.. There is a user (I think called SelfHelp) that is created that is automatically used by RKM that is used in the data visualization field to display the contents of the knowledge base..
Has that user been created in RKM?? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Carin Grobler Sent: Thursday, June 03, 2010 10:10 PM To: [email protected] Subject: RKM Authentication Hi, Has anyone integrated RKM with Remedy and managed to pass the current user information so it does not prompt for a user name every time. AR Server 7.1 patch 6 RKM 7.2 Carin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
