Thanks for the reply Peter, I know that is right, the reply I got from BMC was arrogant in the extreme.
Good luck with the upgrade. > Matt, > > I'm working on an upgrade from AM 7.03 P6 to ITSM 7.6 P1 / CMDB 2.1 P1 to > CMDB 7.6 P1. > > I have only done the test upgrade in a Windows 2008/SQL Server 2008 > virtual environment but can see the asset attributes, eg Company and Cost, > on the BMC.CORE:BMC_BaseElement and BMC.CORE:BMC_ComputerSystem forms. > > Our main builds will be a Solaris/Oracle server groups but we won't be > doing the first until the end of May. > > Cheers > > Peter > > >> All >> >> We have recently performed an upgrade of CMDB 2.x to 7.6 (P1) with >> exitsing ARServer upgrade, and Patches for ITSM 703. The upgrade has >> successfully completed however looking at the BMC:CORE forms attributes >> belonging to the ITSM app, i.e. BMC.AM Namespace do not appear. >> >> We have no Custom tabs holding the attributes, I can't manually open the >> join and right click add the missing attributes, nor can I run a >> qualification using them. The AST joins are fine, the missing attributes >> are visible and positioned correctly, and interrogating the database >> using >> SQL Plus returns values. >> >> It would therefore appear the CMDB thinks it is a OOTB Atrium install >> without the Asset Management implementation. >> >> Both our Dev and UAT servers look fine. The Prod server is a server >> group >> setup which is the only difference. >> >> Despite having a working Dev and Test environment, plus a VM instance >> completely OOTB which again looks fine, I'm being told by BMC this is >> correct behaviour. I have double and triple checked previous upgrades >> and >> have asked colleagues on other sites to double check and all have Custom >> tabs in v7.5/6, so I'm not going mad! >> >> Has anyone else experienced this issue following an upgrade or install? >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
