Matt, I'm working on an upgrade from AM 7.03 P6 to ITSM 7.6 P1 / CMDB 2.1 P1 to CMDB 7.6 P1.
I have only done the test upgrade in a Windows 2008/SQL Server 2008 virtual environment but can see the asset attributes, eg Company and Cost, on the BMC.CORE:BMC_BaseElement and BMC.CORE:BMC_ComputerSystem forms. Our main builds will be a Solaris/Oracle server groups but we won't be doing the first until the end of May. Cheers Peter > All > > We have recently performed an upgrade of CMDB 2.x to 7.6 (P1) with > exitsing ARServer upgrade, and Patches for ITSM 703. The upgrade has > successfully completed however looking at the BMC:CORE forms attributes > belonging to the ITSM app, i.e. BMC.AM Namespace do not appear. > > We have no Custom tabs holding the attributes, I can't manually open the > join and right click add the missing attributes, nor can I run a > qualification using them. The AST joins are fine, the missing attributes > are visible and positioned correctly, and interrogating the database using > SQL Plus returns values. > > It would therefore appear the CMDB thinks it is a OOTB Atrium install > without the Asset Management implementation. > > Both our Dev and UAT servers look fine. The Prod server is a server group > setup which is the only difference. > > Despite having a working Dev and Test environment, plus a VM instance > completely OOTB which again looks fine, I'm being told by BMC this is > correct behaviour. I have double and triple checked previous upgrades and > have asked colleagues on other sites to double check and all have Custom > tabs in v7.5/6, so I'm not going mad! > > Has anyone else experienced this issue following an upgrade or install? > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
