All We have recently performed an upgrade of CMDB 2.x to 7.6 (P1) with exitsing ARServer upgrade, and Patches for ITSM 703. The upgrade has successfully completed however looking at the BMC:CORE forms attributes belonging to the ITSM app, i.e. BMC.AM Namespace do not appear.
We have no Custom tabs holding the attributes, I can't manually open the join and right click add the missing attributes, nor can I run a qualification using them. The AST joins are fine, the missing attributes are visible and positioned correctly, and interrogating the database using SQL Plus returns values. It would therefore appear the CMDB thinks it is a OOTB Atrium install without the Asset Management implementation. Both our Dev and UAT servers look fine. The Prod server is a server group setup which is the only difference. Despite having a working Dev and Test environment, plus a VM instance completely OOTB which again looks fine, I'm being told by BMC this is correct behaviour. I have double and triple checked previous upgrades and have asked colleagues on other sites to double check and all have Custom tabs in v7.5/6, so I'm not going mad! Has anyone else experienced this issue following an upgrade or install? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
