good points Rick. The other thing that must be said, over and over, is that Peregrine was able to buy Remedy because they cooked the books. If it was not for the millions of $ financial fraud and swindle, Peregrine would not have had the money to buy Remedy; it's that simple.
On the other hand, if you are at the top of a company and don't know what's going on in your company, then what are you doing?? what are you being paid for? for your pretty face? Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Rick Cook [[email protected]] Sent: Tuesday, March 23, 2010 12:07 PM To: [email protected] Subject: Re: Service-now.com ** Bing's a long-time Remedy person like we are, Shawn. He's entitled to his opinion, also like we are. One correction - it was quite clear that their intent in buying Remedy was to kill it as a competitor. They trained the Remedy sales reps on the Peregrine products, but did not train the Peregrine sales people on the Remedy products. They simply saw no need. Working for a Remedy partner, I couldn't even get a Peregrine sales person to return my phone calls or those of our customers, but when word got out that I tried to help one of our customers directly, a Peregrine Sales VP called my boss immediately and demanded that I be fired for going around them. Thankfully, cooler heads prevailed and he did not get his way, but I was also not allowed to tell him why I had done what I did. Seeing someone get mad at me because I was trying to do a job he wouldn't do didn't make me a happy person that day. And while Steve Gardner was probably the main driver of the bad stuff, Moores and Luddy were among those running Peregrine when that was going on. Trust them if you wish with whatever you wish. I choose not to. Rick On Tue, Mar 23, 2010 at 11:46 AM, Pierson, Shawn <[email protected]<mailto:[email protected]>> wrote: ** Bing, I don’t know how long you have worked with Remedy so I may be telling you things you already know, but here’s my slanted pro-Remedy vision of history, which will explain why people are raising these concerns. Basically, the golden age of Remedy was when Remedy Corporation existed. You had great support staff, the system was very stable as a development platform, and there was a great community. Then, Peregrine bought Remedy, and essentially they messed up the existing support infrastructure and staff to where you couldn’t get help. Peregrine introduced bugs into the product, and essentially it appeared as if their goal was to kill off Remedy so they could stifle competition with their inferior products. However, the dotcom bust came, and it turned out that Peregrine had been involved with potentially fraudulent business practices, and ended up selling off Remedy to BMC after nearly completely killing off the product. Then, BMC turned things around, and while many of us feel that things were better when Remedy was an independent company, BMC has done an infinitely better job than Peregrine did with improving the Remedy product and building it back up to be a top of the line tool. Many of us are not necessarily happy with the focus on ITSM rather than AR System development, but that is more of a sign of what BMC’s vision based on today’s market is rather than BMC having bad intentions with the product. As a result of what Peregrine was accused of, as well as the direction the company took Remedy in, there is a lot of hostility amongst the Remedy community towards anything to do with Peregrine. In fact, it’s been rumored that some of the ARSList regulars go out on weekends spraying DDT in peregrine falcon nesting grounds to maintain their status as an endangered species. Ok that last part isn’t true, but I think we all have a valid reason to mistrust rather than respect anyone that was involved with Peregrine at a high level. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Bing Sent: Tuesday, March 23, 2010 10:25 AM To: [email protected]<mailto:[email protected]> Subject: Re: Service-now.com ** Just read the link and came away with a different impression. John Moores co-founded BMC in 1980, was a venture capital investor in Peregrine in 1981, and co-founded JMI Equity in 1992. JMI is one of multiple venture capital groups investing in Service-Now. John Moores is not a principal at Service Now. I've also meet with Fred Luddy, co-founder of Service-Now, via telephone and visited Service-Now's headquarters in Solano Beach. (And they are indeed right ON the beach.) If you think Fred is flying high and scooping up tons of other people's money, think again. Visit their facility and see how modestly the company operates. My hat goes off to Fred and his brother for doing what American business does best -- take an idea, find investors, start a company, create jobs, then work like hell to make it a success. I believe they are deserving of our respect, not our criticism. -- Bing _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
