Scares me too….. Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) [email protected]<mailto:[email protected]>
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Monday, March 22, 2010 5:15 PM To: [email protected] Subject: Re: [ARSLIST] Service-now.com ** What scares me.. the CEO of ServiceNow, Fred Luddy, was the CTO of Peregrine! Kelly Deaver L-3 Stratis / FAA Contractor [email protected] (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) -------- Original Message -------- Subject: Re: Service-now.com From: Robert Molenda <[email protected]> Date: Mon, March 22, 2010 2:06 pm To: [email protected] Just went to Service-now admin training as a partner - it is very impressive - highly customizable - and very "clicky" to administer - however with that said - so is Remedy in the Developer Studio / Admin Tools. And being a single-web-based-tool - no need for separate tools to develop / use. Yes we are beginning to see major ground-shift in many customers changing from BMC to Service-Now due to the facts that: * TCO - and Licensing Model - plus SAAS cuts TCO as well - base contracts contain DEV-TEST-PROD without "enterprise level" contracts - all MODULES are available in the "base contract" as well! * Desire to stay OOB - never occurs in Reality - regardless of the product * BMC ITSM product is quite huge in the aspects and 'feature richness' but adds to the deployment complexity / end-user training / maintenance costs long term. * KISS - is Service-Now - and it's ITIL Certified in 11 modules (3 remaining) Now with that said my **PERSONAL** feelings are that: * Service Now applications are a bit "light" compared to BMC ITSM - however how many customers use __ALL__ of the fields / functionality in BMC ITSM? * Both "Core Systems" (Forget ITSM at this point) - are easy to develop on, build workflows on, control UI Events, Groups, Roles, etc. * However Service-Now wins on the fact that 1). Single tool (web interface) to build / customize / use 2). No differences in client types (Thick / Thin) 3). Client Rich Features - such as "right click to report", quick exports to xyz format, print ticket to Word/PDF/xxx (without needing a report!) 4). Visualization of objects (CMDB) and Approval Process Builder / Approval Process Life Cycle are quite impressive and respond much faster than BMC ITSM 5). ... So while I might slowly become a Service-Now convert - I do realize that: * 11+ Years experience in Remedy ARS and Applications (since version 3) is highly still valuable * Service-Now is becoming a High-Demand Trend which means it is foolish to NOT expand my skill-sets * having Service-Now AND Remedy ARS AND BMC ITSM experience in "real world" experiences is a valuable commodity * Customers will continue to require customizations / enhancements to EITHER product - and last time I checked I still need to pay the bills :) If in doubt - go check their website - they have weekly live-demos, and actually a 'demo system' that is available for you to play-in, including as "admin" so you can develop. (they do refresh the system every night back to OOB) And you can check out their own words on the topic as well: http://www.service-now.com/relief-package-remedy/remedy-facts/ HTH - and feel free to ask questions offline/online about this... Robert Molenda On Mon, Mar 22, 2010 at 11:38 AM, Matt Worsdell <[email protected]> wrote: > The tool itself yes, I was referring to customisations. > > Sent from my iPhone > > > On 22 Mar 2010, at 18:35, Bing <[email protected]> wrote: > >> Service-Now is primarily written in Java -- not JavaScript. >> >> -- Bing >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]<http://email.secureserver.net/#Compose>] On >> Behalf Of Matt Worsdell >> Sent: Monday, March 22, 2010 11:14 AM >> To: [email protected] >> Subject: Re: Service-now.com >> >> JavaScript predominantly although it has it's own graphical workflow >> interface. >> >> Sent from my iPhone >> >> >> On 22 Mar 2010, at 18:06, Guillaume Rheault <[email protected]> wrote: >> >>> Hey Bing, >>> >>> concerned quelled! :-) >>> So what programming language(s) is Service-Now is developed with? >>> >>> Guillaume >>> >>> ________________________________________ >>> From: Action Request System discussion list(ARSList) >>> [arsli_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
